Paylix Website Privacy Policy

1. Introduction

At Paylix, we respect the privacy of our website visitors and are committed to handling personal information responsibly and transparently.

This Policy explains what information we may collect when you visit the website or contact us, how we use and protect it, and how you can make requests concerning your personal information.

It applies to paylix.cloud, its webpages and related contact forms. It does not govern business or customer data processed within the Paylix business operations platform; that data is subject to the relevant service agreements, terms and applicable policies.

2. Information We Collect

When you contact us, request a demonstration or ask for a quotation, we may collect the information you provide: your name, business name, mobile/WhatsApp number, email address, business activity, optional number of locations, the package or subject of your enquiry, and any message you choose to include. We also receive the language selected for the form and the submission time.

Website infrastructure may process IP address, browser and device information, request time, and operational or security logs as needed to provide and protect the website.

Please do not submit passwords, sensitive financial information or unnecessary personal information through the contact form.

3. How We Use Information

We use website-related information to respond to enquiries and contact requests; arrange demonstrations and prepare requested quotations; follow up on related correspondence; operate, maintain and improve website reliability and usability; protect the website and contact forms against unauthorized activity and automated abuse; and meet applicable legal obligations where necessary.

Submitting an enquiry does not automatically subscribe you to recurring marketing communications. If optional marketing activities requiring consent are introduced, we will provide appropriate information and obtain the required consent.

4. Sharing Information

We use technical service providers to operate the website, protect it, and process contact enquiries. The website is served using Cloudflare infrastructure, and contact notifications are sent through Resend to the Paylix sales mailbox. Access is limited to what is needed for those services, subject to applicable arrangements and safeguards.

We may disclose information where required by applicable law or a legitimate request from an authorized authority. We do not sell website visitors’ personal information to third parties.

5. Where Information Is Processed

Depending on the infrastructure and service arrangements in use, service providers may process or store information inside or outside Kuwait. We do not represent that all website information is hosted only in Kuwait. We aim to use services with appropriate safeguards and observe applicable requirements concerning processing and international transfers.

6. Retention

We retain enquiry information and related correspondence for as long as reasonably necessary to respond to and follow up on requests, manage relevant communications, or meet applicable legal obligations. Retention periods may vary depending on the nature of the correspondence, whether a contractual relationship exists, and the technical retention periods of service providers, including logs and backups. You may contact us to request deletion of your information, and we will assess the request in accordance with applicable legal obligations and technical constraints.

7. Information Security

We apply technical and organizational measures appropriate to the information being processed to reduce the risk of unauthorized access, disclosure, alteration or loss. No internet-based system or electronic transmission method can be guaranteed to be completely secure.

8. Cookies and Similar Technologies

When a visitor opens an English or Arabic homepage, the website sets a first-party paylix-language cookie to remember the selected language for one year. The site also stores the language preference in browser local storage. These support language preference and site operation.

No analytics, advertising or marketing-tracking script is configured in the current website source. You can manage cookies through browser settings; disabling functional preference storage may affect the remembered language.

9. Privacy Requests and Your Rights

You may contact us about personal information you provided through the website, including to ask what information we hold, correct inaccurate information, request deletion where permitted by applicable law and obligations, object to certain uses, or withdraw consent where applicable.

We may request reasonable identity verification before acting. To submit a privacy request, use the contact form on this website and begin your message with “Privacy Request”.

10. External Websites

Our website may link to independently operated websites or services. Those websites are governed by their own privacy policies, which we encourage you to review.

11. Updates to This Policy

We may update this Policy when website practices, technical services or applicable requirements change. Updated versions will be published on this page with their effective date.

12. Contact Us

For enquiries about this Policy or how Paylix handles website visitor information, please use the official contact form on paylix.cloud.